To build a trusted brand, a company must invest many years and many dollars. In the field of finance, the stakes have never been higher. Your vendors should be able to confidently and competently manage the risks that may threaten your company’s brand reputation. American Recovery Service is proud to boast one of the most vigorous compliance programs in the nation.
The Office of Compliance is comprised of individuals from diverse backgrounds in law enforcement, security, sales, auditing, and training. The experience gained in these fields contributes to a culture of knowledge, discipline, strategy, and execution. Many companies in the repossession portfolio management space rely solely on automated systems as their means of ensuring compliance – American Recovery Service does not; we employ team members solely dedicated to account review, client audits, regulatory tracking, complaint management, and so much more.
Our team at a glance:
Chief Compliance Officer
- Vice President of Corporate Training & Compliance
- Lead Compliance Officer
- Lead Compliance Auditor
- Visitor Control Attendant
The Office of Compliance partners with our Vendor Management department to ensure absolute accountability is maintained for our extended network of 800 – and growing – repossession agents. Through this partnership, we provide:
- Ensuring ARS repossession agents meet Statement of Work (SOW) commitments and compliance expectations
- 100% C.A.R.S. Certification (or other nationally recognized equivalent)
- Repossession field agent training standards
- Assuring license, insurance, and/or bond is current prior to and during contract
- Criminal background and reference checks
Quality assurance testing to maintain the highest possible standards
Agent site inspections through RISC (Recovery Industry Services Company, LLC)
As we are all well aware, the financial industry has many regulatory minefields to navigate. Enforcement actions by the Federal Trade Commission and the Consumer Financial Protection Bureau have substantially increased since the passage of Dodd-Frank in 2009, and to that end we have implemented some of the industry’s highest standards in protecting your data.
The Office of Compliance maintains an annual SOC 2 Type 2 and completes annual Standardized Information Gathering questionnaires (SIG) across a wide array of national lending institutions, the results of which are reviewed in partnership with the Information Technology department in order to ensure the highest standard for data security protocols. The team also manages campus security to include physical access control, alarm monitoring and response, document gathering and destruction at end of life, and on-campus incident response.